Have a question about our cleaning services? Is a long-term contract required for service? Absolutely not. Our cleaning services are designed to meet your unique needs. We do not require long-term contracts or additional obligations. How long have you been cleaning homes and commercial buildings? We have been providing residential and commercial cleaning services since 2008. Are you insured? Yes. Clean Away is fully insured with 1,000,000 liability insurance to protect your home and to give you peace of mind. What towns do you service? We provide cleaning services for Hamilton, Burlington, Caledonia, Grimsby, Oakville, Milton, Smithville, Beamsville, Lincoln, Brantford, Hagersville, Cambridge, Dundas, Mississauga, Paris, Georgetown, and Dunnville. What all is included in your cleaning service? Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning. Do you furnish the cleaning supplies? Yes. We furnish everything needed to clean your home free of charge. What should I expect on my first appointment? We will arrive at your property equipped with all the cleaning supplies and equipment needed to thoroughly clean your residence. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster. Do I need to do anything before you arrive? The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. It’s best if clients pick up or straighten up their items; like toys and clothes. Will I have the same cleaning person each visit? Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning. What will it cost to have my home cleaned? The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $100.00. The average cost for initial cleanings starts at $175.00. The average cost for one-time thorough cleanings starts at $200.00. Please note that larger homes will be at a higher rate. Do I need to be home the day of cleaning? Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. It's completely up to you!Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed! Can I skip or reschedule an appointment? If you anticipate needing to change an appointment time, ideally, we would like a minimum of 48 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it altogether. How will you enter my home on my scheduled days of cleaning? We leave this up to you, whatever you feel most comfortable with:You may give us a key.You can leave a key under a doormat the day of cleaning.You can give us the code for the garage.You can leave the door unlocked on the day of cleaning. What if I am not satisfied with my cleaning? Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If, for any reason, you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you. Do you offer house cleaning gift certificates? Yes. You can purchase a cleaning gift certificate for just about any occasion. How and when do I pay for my cleaning services? We require payment at time of service. We accept most major credit cards, debit card payments and payment by check or cash. If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.